|Understanding customers' dissatisfaction with financial services contact centres|
The tools for customer service are changing more rapidly than ever and creating loyal and satisfied customers is increasingly difficult. Switching providers has never been easier and multi-channel communication has made creating a seamless customer experience even more challenging.
Aspect recently conducted independent research into consumers' attitudes towards their banks and insurance providers, surveying a sample of UK consumers. Download the report today to learn more about:
Register below to find out in Aspect's latest Banking and Insurance consumer satisfaction report.