About the series:
Delivering a world-class customer experience to today’s social, informed, mobile consumers means rallying the efforts of the entire enterprise – with the contact center as the anchor. Businesses can unlock new ways of bringing people and information together by building upon existing customer contact investments and leveraging enterprise technologies already in use. Next-generation customer contact paves the way to exceptional customer experience, removing communication and workflow bottlenecks and automating smarter business processes.
Presented by thought leaders and industry analysts, each webinar in this series will explore strategies for delivering exceptional outcomes and customer experiences using next-generation customer contact technology, geared toward providing the kind of service that translates into higher customer value, long-term loyalty and bottom-line results.
Upcoming webinars in the series:
Stay tuned for new webinars in this informative series coming soon!
Previous webinars in the series:
If you missed the webinar or would like to listen to it again, view the replay anytime on your browser.
- Enterprise Collaboration Strategies for World-Class Customer Experience - Replay
- Create a Better Customer Experience with Workforce Optimization Strategies for the Back Office - Replay
- The Social Customer: Integrating Traditional and Emerging Customer Contact Channels - Replay
- Make Speech Analytics Actionable with Performance Mangaement for Better Customer Outcomes - Replay
- Demystifying Collaboration with Microsoft SharePoint - Replay
- The Intersection of Social Media and Customer Service - Replay
- How Integrated WFO Creates Value - Replay
- Game Changing Strategies for At-Home Agents Model - Replay