The Silverpop Engage Fundamentals Certification program is now available for customers.  It is the basic level certification Silverpop offers and participants must pass that certification before attempting any of Silverpop’s Advanced certifications.

Why would I want to be Certified?

To show your boss, prospective employers, colleagues, or anyone else, that you know your stuff when it comes to the Engage Fundamentals. Completing this will also make you eligible to enroll in Silverpop’s more Advance Certifications.

How do I become certified?
To achieve Engage Fundamentals Certification you must pass the certification exam which is made up of 2 different assessments. The first is a 50 question multiple choice test that is administered online. You are encouraged to have Engage open while you are taking the test (it is an open book exam).  This test assesses your understanding of the material covered in the Silverpop Marketing Fundamentals Certification program and your ability to navigate within Engage. You must score 90% or above on this test in order to proceed to the next assessment.

The second test in the certification exam is the Practical Assessment. Once you pass the multiple choice test, you will be eligible to take the Practical assessment. This exam assesses your ability to apply the techniques covered in the certification program. You will execute a series of steps inside of Engage, culminating in the creation and sending of an Email. For the practical assessment, you must score 90% or higher to pass. You will use your Engage account to perform this assessment. If you don’t already have an Engage account, please contact your Silverpop Relationship Manager.

Once a participant has passed both of these tests, they will be able to print out a certificate.

Estimated Time
We estimate it could take you up to 40 hours to take all of the Web Based Training courses and complete both exams. However, if you only take the exams, we estimate it could take as little as 4 hours.

Ready to Start
First things first, in order to take the Web based training courses, you will need a login to the Support Portal (http://portal.silverpop.com/Portal/www/login.php). If you do not have an account, please contact your Silverpop Relationship Manager.  We strongly recommend you take the following Web Based Training courses before attempting the exams.

How to Enroll

·         To enroll in the entire Fundamentals Certification, simply login to the Support Portal and select the Training tab. 

·         Then select the Training tab in the Learning Services area.

·         Select the Engage 400 Fundamentals Certification and enroll in that certification.

·         You will see all of the eLearning modules we recommend you take. At the bottom are the different Assessments you must pass to become certified.   

·         Once you complete those courses, or if you are pretty confident in your Engage skills, you can jump straight into the exams.  

·         The first assessment you must pass is called Engage 400 Fundamentals Certification – Assessment. 

·         The second exam is called Engage 400 Fundamentals Certification – Practical Assessment. 

·         Once you finish the Practical Assessment you will need to complete the Submission Confirmation.

Good Luck!

If you have any questions or feedback, please email them to certification@silverpop.com and we will get back to you ASAP.

Sincerely,

Steven Roché

Director – Client Learning Services