Transforming Service Delivery:
An Insight Report - 2014

Thank you for your interest in our new, global publication - Transforming Service Delivery: An Insight Report. The report investigates the most pressing issues affecting field service organizations and provides insight into how to transform operations, from measuring service performance and delivering excellent customer service to handling change management and turning data into information.

The report includes third-party industry expertise, as well as the latest research, analysis and real-life business cases giving you the facts, opinions and trends on the field service industry for both today and tomorrow.

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