Fiserv

Resources for Credit Unions

SBA PPP  |  Credit Unions as Leaders  | Communicate About Digital Options  |  Prepare Your Team to Work Remotely  | Communications Best Practices  Contact Us  |  Access Your Community

As your partner, Fiserv is committed to helping you navigate a changing world. Together we’re facing unprecedented disruption to the way we live and work, and the following resources are designed to support your changing needs.

Create Stronger Digital Connections With Members

Throughout the pandemic, digital tools and solutions have become more necessary than ever. Read about five ways to improve your digital connections with members and how Fiserv can help. Learn more.

Beyond the Backup: Best Practices for Preparing for Any Disaster

In any disaster – pandemic, tornado, flood or other major disruption – people need to feel secure in their ability to access their finances. That means financial institutions need to be prepared for anything.

As COVID-19 has taught us, there’s more to consider in a business continuity plan than having secure backup for systems and data. Read the full article.

Increase in Cyberattacks Demand Stronger Defense Tactics

The increased reliance on digital technologies and services is resulting in a massive increase in cyberattacks, creating new vulnerabilities. Financial institutions need to meet the challenge head on. Learn more.

Get the Essential Supplies Needed to Resume Branch Operations

As you begin re-opening your lobbies and resuming branch operations, we can help provide essential products to ensure the safety and well-being of your employees and members. Personal safety solutions such as face masks, hand sanitizer, gloves, protective shields, floor decals and more are now available to help keep branches clean and safe while promoting social distancing measures. For more information on the new branded and non-branded items now available to help you resume operations, visit your personal CustomSource site or complete this form to learn how you can access these materials.

Moving Forward: Deposit Product Recommendations

As the financial strain of shelter-in-place mandates wears on consumers, Raddon experts expect to see two divergent consumer deposit behaviors that financial institutions will need to address soon.

By taking a proactive approach with product offerings and communication strategy, financial institutions can not only reassure accountholders during this time of uncertainty, but they can strengthen relationships and create a more loyal customer or member base. Read the full article.

COVID-19: The Future of Lending Can’t Get Here Soon Enough

Recent innovation in lending provides a blueprint for institutions to rebuild their loan engines for the future starting now. To help their communities, financial institutions should consider an array of new product and promotional offerings.

While the current focus is on helping consumers and communities through the COVID-19 crisis, banks and credit unions can’t afford to lose sight of the strategies and efforts that will keep them relevant and viable over the long term. Learn more.

The Longer Term Implications of COVID-19

The economic impact of COVID-19 becomes increasingly significant as the lockdown extends. In the past five weeks, 26.5 million people have filed initial claims for unemployment. To put this in perspective, that is almost as many people who filed for unemployment in all of 2018, 2019 and the first 11 weeks of 2020 combined – a total of 115 weeks.

Experts propose various scenarios about how far and how deep the effects of the pandemic will go. Read the full article, which breaks down the proposed scenarios and the likelihood of each.

How We Can Come Out of the COVID-19 Crisis Stronger Than Before

Although there are differing opinions and predictions about the long-term effects of COVID-19 on the economy, there is one undeniable truth: Right now, the consumer is in quite a state of concern. The focus and actions of financial institutions over the next several months – and perhaps longer – will be critical to our economic recovery process. Read about 10 takeaways from this crisis that, if addressed, may give us the chance to come out stronger on the other side of this event.

Key Insights for Credit Unions to Act on Now

Hear from Fiserv and former NCUA Chairman Dennis Dollar as we explore practical options that credit unions can consider implementing during the COVID-19 national emergency. These recorded sessions, including one specifically for small credit unions less than $100 million in assets, are designed to highlight opportunities your credit union and members can pursue during this crisis, as well as carry forward. Key Insights for Small Credit Unions. Watch now – Key Insights for Small Credit Unions and Key Insights for Credit Unions.

Supporting Small Business – SBA Paycheck Protection Program

The SBA resumed accepting Paycheck Protection Program applications from participating lenders on Monday, April 27, 2020 at 10:30am EDT. Fiserv is working with clients to submit applications from approved lenders to take advantage of this funding. Fiserv will continue to keep credit unions aware of any subsequent funding that may be approved by the government.

Credit Unions as Leaders in a Dynamic and Uncertain Time

Read our blog to learn more about the important role of financial institutions in a time of uncertainty and how you have the opportunity to do the right thing now while at the same time creating a stronger future for yourself and your communities.

Communicate With Members About Digital Options

Your members are looking for ways to manage more financial tasks from the safety of their home. The following resources are available to help you ensure members are aware of all the digital tools available to them and to help support a smooth adoption of options they may be using for the first time, such as remote deposit.

Remote Deposit Checklist – This quick list of best practices helps ensure a smooth experience for members as they begin using digital options for depositing checks and cash. In addition, Fiserv can help with both immediate support and longer-term guidance to resolve any issues related to restrictions that may limit your members’ ability to make remote deposits.

Impact Marketing Messaging Template – Use our free and fully customizable messaging template to communicate with consumers about digital banking solutions that help them manage their financial health and keep them safe at home.

Beavercreek Marketing Digital Banking Tutorials – Our partner, Beavercreek Marketing, is offering 90 days of unbranded video tutorials of select digital banking products free of charge for financial institutions that are not currently subscribed to the Online Education Center. All materials are available for immediate download.

Mobiliti eLearning Portal – The Mobiliti eLearning Portal is an interactive learning platform designed to educate, train and test new users on the functions and benefits of Mobiliti features. If you are a first-time user, please begin by registering under the “Register Your Financial Institution” tab, and we’ll send you an email with next steps for getting started. Available features are based on current online banking platform.

Communicate Within Account Statements – Don’t forget the value of using account statements to communicate more than recent debits and credits. Statements can be an important venue for consistent outreach and updates for your members. If you need support creating more dynamic statements with space to keep members in the loop on your evolving response to recent developments, Fiserv can help.

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Enabling Your Team to Work Remotely

Many financial institutions are requiring their employees to work from home at this time. This introduces uncertainties and risks they are not fully prepared to manage, such as maintaining secure remote access. In addition, there may be logistical challenges such as simply having enough laptops and docking stations for staff to use at home.

Fiserv offers a number of solutions to support you, along with complimentary consultative services to guide you through the steps for seamlessly and securely managing this temporary work from home situation. Learn more and schedule your 30-minute technology consultation at no cost.

Communications Best Practices: Management in the Time of Coronavirus

As America adapts to upended social and professional norms due to the COVID-19 virus, many are anxious about a multitude of things, including their financial well-being. Financial services institutions are, and should, continually reassure customers, clients and members that their institution is not only financially sound but also ready to assist them in their day-to-day lives. Read our Raddon Report blog to see how we are leveraging our collective decades of experience and interaction with more than 300 banks and credit unions to share best practices to help you.

We Are Here to Support You

Fiserv greatly values your partnership. In the coming days and weeks, we will continue to add more resources to this page, including an FAQ based on questions we are hearing from you. Please do not hesitate to reach out to your client partner if there is anything we can do to support you further. We appreciate your business – it’s an honor to serve you.

If you are a Fiserv account processing client, please visit your respective online community page or email cusolutions@fiserv.com for more information.