Create Stronger Digital Connections With Members

If sheltering in place has taught us anything, it’s the importance of enabling and improving digital connections with members. Below are five areas where Fiserv can help.

Create Awareness

Create targeted campaigns to build awareness of features and services available to members, as well as online training programs for your members to reintroduce using these digital tools. Impact Marketing from Fiserv is a free service that helps you develop professional communications using more than 3,000 customizable self-service marketing assets. Beavercreek Marketing offers free and budget-friendly custom tools that can get you up and running quickly with things like how-to training videos.

Understand Security

Review, revise if necessary, and communicate minimum security requirements for online and mobile banking access, including supported browser version and supported hardware. Cybersecurity Solutions from Fiserv helps you protect against cyberattacks specifically targeting your financial institution's vulnerabilities with 24/7 monitoring. Understand the key actions you can take to protect your data and critical operations.

Leverage Alerts

Alerts are a powerful tool your members can use to stay current with their account activity. Notifi^SM from Fiserv delivers real-time alerts from multiple systems, including account processing and online banking, to any device or system based upon the credit union’s or members' preferences.

Maximize Communications With Chat

Chat is quickly becoming a ubiquitous technology for product and service support across most industries, and adoption continues to increase in the financial services space. Sentry^SM Unified Communications from Fiserv enables you to securely interact with members using whatever channels they prefer, including voice, webchat, email, fax and SMS.

Look at the Long Game

Now is the time to prepare for future disruptions to business. Business Continuity Services from Fiserv can help you create a disaster recovery plan and back up your critical systems and data. With Hardware Advantage^SM from Fiserv, you can get a discount on the hardware you need to enable staff to work from home effectively.