Contact us – For large business
Choose how you'd like us to answer your energy questions — we're here to help.
For support view our independent debt and energy advice
MyBusiness
Skip the queue, submit your meter readings, view your bills, change your details, switch your product and more - all in one place.
FAQ's
Before you call us, why not check out our FAQs
Get in touch
Customer Service
Visit MyBusiness to manage your queries online.
Moving Premises
Tell us about your change of tenancy
Submit your request using our webform
For further queries, please email us
BusinessMoves@edfenergy.com
0845 366 3664 (option 2)(1)
between 9am and 5pm, Monday to Friday
Setting up a New Supply
Arrange a new meter installation or an upgrade in metering.
Submit your request using our online application form
For further queries, please email us
NewSupply@edfenergy.com
0845 366 3664 (option 1)(1)
between 9am and 5pm, Monday to Friday **
Meter Removal and Disconnection
Arrange for your meter to be removed or for the disconnection of your supply
Submit your request using
our online application form
For further queries, please email us
ServiceRemovals@edfenergy.com
0845 366 3664 (option 1)(1)
between 9am and 5pm, Monday to Friday **
Meter Operator Contracts
Enquire about a new or existing meter operator contract.
HHMOPContractsAdministration@edfenergy.com
You can get more information on our website
0845 300 8122(1)
between 9am and 5pm, Monday to Friday
Billing support and general queries
If you have a question about your bill or a general query
Visit our FAQs page or email us at
MidMarketCustomerContact@edfenergy.com
0845 366 3664(1)
between 9am and 5pm, Monday to Friday
Payment Queries
If you have a question about payment
Email us at
I&CRevenueManagement@edfenergy.com
0845 302 7113(1)
between 9am and 5pm, Monday to Friday
Third Party Intermediary (TPI) Commissions
If you are a TPI and have a question about a commission payment
Email us at
I&Ccommissions@edfenergy.com
Sales
0800 328 9030(1)
between 9am and 5pm, Monday to Friday
Energy theft
Emergency
24-hour gas emergency helpline
0800 111 999(1)
Power cut?
Call 105(1)
Other electrical emergencies?
List of electricity network distributors
Helping to protect our customers
EDF takes fraud and crime seriously and we want to do as much as we can to help protect our customers.
Fraudsters use scam or phishing emails and phone calls to try to steal your information. Emails will often look like they’re from EDF, and they’ll ask you for secure data or get you to visit a fake website.
Being aware of potential threats is the first step in protecting yourself against fraud.
Not a Large Business customer
Got a question for the Small and Medium business team?
Need help with your residential home energy account?
Making a complaint
If you aren't happy, we want to hear about it so we can put it right.
If after eight weeks, you’re still not satisfied with the way we’ve handled your complaint, or you’re a micro-business and wish to escalate a complaint about the service you’ve received from a Broker visit www.ombudsman-services.org
Other advice links
MPAN - How to find your Meter Point Access Number
For support on energy advice or independent debt advice, see below:
Citizens Advice Bureau
Ofgem Government Energy Advice
Delivering Customer Service Excellence
Our Large Business team at EDF are extremely proud to have been awarded the Customer Service Excellence (CSE) accreditation for the second year in a row. We have been recognised for our ability to put the customer first and that we place particular focus on timeliness of query resolution and demonstrate clarity and professionalism within our communications.
Managing your account
Making the most of your account